#3083
RichKeller - 6/29/2014 4:52 AM
The simplest thing a shop can do to make you feel welcome is to know your name. Next would be to actually get to know you personally, know what kind of diving you enjoy, your dive background and interests. Then you are not just a customer, you are a couple of people who share the same interests. My shop knows me very well, they know I have been diving for decades, do not need anymore courses, do my own repairs and rarely need to buy much from them other then parts and have been reducing the amount of equipment that I have over the last decade. In short there is not a lot of money to be made from me but they still treat me like a friend and you can not get that online.