#8049
Rich-D-Fish - 9/10/2012 11:34 AM
I prefer to buy anything valuable from my LDS simply because they support their products and the manufacturers work hard to support their vendors. I have a few real-life examples to share where I do not think I would have received the same result using an on-line company.


Intova - after 2 years my batter stopped charging on my Intova Super Nova dive light. My LDS arranged to have me mail it Intova’s factory and pay $60 to replace the battery. They sent me back a brand new Super Nova light with a note of thanks for being a loyal Intova customer.



Aeris - after 2.5 years (warranty is for only 1 year) I sent my Epic dive computer (stopped working) in to Aeris through my LDS where I purchased it. Instead of charging me to fix it, out of warranty, I received a factory refurbished (like new) unit with a note saying thanks for being a loyal Aeris customer. Still works great today, 4 years after purchase. So I bought another one for my wife.



Scubapro - last week my 2 year old Seawing Nova Fins snapped at the flex joint on a dive. I sent a note to Scubapro asking if there was any way of getting a discount on a replacement pair because I loved them. They sent a not back asking my to have any Scubapro distributor mail them back for a free replacement.



I don’t think any of those scenario’s would have worked with Leisurepro. Maybe I paid 2-5% more. But look how it worked out in the end. Online I will buy a wetsuit, or a knife, or anything I’m not worried about replacing or needing service. Hope this helps.