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#2579
Error trying to upload profile photo or any photo
rcy7 - 1/02/2014 9:32 AM
Category: Web Site Help
Replies: 8

Having trouble uploading profile photo. Keep getting a, "General Error" message, try again. Photo is way under the 5 MB limit. Any thoughts?
#7364
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UWnewbee - 1/02/2014 9:50 PM
Is the pic a jpg, png or gif format? if not you must change it. By default you Must enter a photo Title and select a Category or it wont accept the pic.
#7364
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UWnewbee - 1/02/2014 9:54 PM
If this does not work, try to remember the steps you took to upload a pic and return to this forum thread and let us know if the issue still exists so we can further help you
#547
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joec1 - 1/03/2014 1:45 PM
yeah, no matter what i try i cannot upload any photos or profile pics. The one i am trying to upload is a jpeg that is 2.4 meg
#547
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joec1 - 1/03/2014 1:46 PM
oh, steps i took.

1. Tried to upload a new profile pic using the browser button. It shows up and during upload a Error pops up.
2. Tried to upload a photo to my existing photos, but same error pops up.

Again, photo is 2.4 meg. Jpeg
#2579
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rcy7 - 1/03/2014 1:49 PM
Got it to upload after I reset Safari. Thanks everyone for the input.
#7364
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UWnewbee - 1/03/2014 11:35 PM
Is this a PC or Mobile issue? what browser are you using? is it updated? have you cleared your browser cache?
#51676
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Greg - 1/04/2014 7:31 AM
UWnewbee is correct, it could be the type of browser you’re using. It could also still be an issue with the file format. Just because it has a .jpg extension doesn’t mean it’s a jpg file.
#7364
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UWnewbee - 1/04/2014 11:49 AM
:)