Anonymous - 5/16/2009 9:08 PM

I’ve been diving for better than 30 years and I wish I could say that I’ve never experienced the type of treatment that has been described in this posting. Unfortunately, there are a few folks who work in the industry, who "just don’t get it..." when it comes to good customer service.

The dive industry is very much like any other industry. Just as we run in to rude or unknowledgable people at the auto parts store or the hardware store, we experience much the same thing at the dive stores.

Luckily, I have found these experiences to be few and far between. For the most part, my experiences have been good ones. The only real problems that I have had are when dealing with the "Big Chain Dive Stores" and usually it is a problem with inexperienced ot unknowledgable sales people.

I can say that my Local dive shop has been excellent from the first day that I walked in to the door, almost seven years ago. I wish that all LDS’s were so good...

Seawolf sends (anonymously, of course...)