I sent an email to Oceanic/Huish customer support in January asking about changing the battery in my Oceanic Veo 3.0, after a week then never answered. So I called then local dive shop outside of Boston that had Oceanic on their web site, it was EastCoast Divers, he said they stopped stocking Oceanic because of lack of support, but he went on to say they things are improving and Huish is catching up with things so he expects the 2019 season to be better and his shop will probably stock more Oceanic products in the near future.