I havent run into this to much here in Florida, but i had a situation in Id with this issue. I just went to another shop. they dealt with different brands but still got me what i needed without any issues. When dealing with any person or business, there will be good and bad days depending on thousands of scenerios. One reason people like online shops. I just went to several shops before i found "my LDS" and now its all good.
Switch shops and good luck