One of the biggest things that I notice in the local shop industry is the sense of superiority. Those people that, because they are a DM or an instructor, feel that they are condesending to talk to a customer. Even those who have only been diving a little but work in a shop close to a local hot spot, act like they’re doing you a favor by talking to you. I’m the customer, I am the one that pays, and I have a few dive certs myself that you may not even know about. Come down off of your ivory tower and deal with us, or out the door you go!!