#2229
btw2459 - 6/29/2014 4:25 AM
I don’t think a good indictor of how good a LDS is whether or not they hump your tanks into the shop. You’ve got to look and see how busy they are. A better indication is the kind of welcome you get when you walk through the door and how you felt when you left about their customer service. A prime example of this is another shop in PCB (Flaski didn’t mention this one). I walked in and my first impression didn’t inspire confidence, however I was promised that I would be e-mailed back with a price and confirmation that they would order the part. Still waiting for that e-mail and of course confidence shattered.

In the end first impressions will make all the difference in whether you will go back. Dave (flaski) knows I’m biaised towards Diver’s Den which is because of the relationship I have with them. This I think proves the point. If a great LDS builds up a great relationship with you, you’ll always keep coming back time and time again.